Booking faqs
Important Notes & Updates
Chapter Payment & Cancellation Policy - Effective Jan. 1, 2023
These policies are effective for all trips happening in 2023.
Payment:
- Booking requests will receive a link to finalize your booking to pay the full trip price payment
- The final full payment is due 8 weeks prior to the trip starting. (Note: this means you’ll have from the time of booking until 8 weeks out to submit the full trip payment)
- If your full payment is not received 8 weeks before the trip start date, your deposit will be forfeited and spot will be given to the next person on the waitlist
- Bookings made less than 8 weeks before the trip start date will pay the full trip price at booking
Cancellations:
Once the full trip payment is paid, the following cancellation policy applies:
- Cancelled 6+ weeks before trip start date: 100% refund of full payment. If you recommitted to an early booking or did not book within the last 48 hours, your deposit will be forfeited. Otherwise, the deposit is released to be used for a future booking.
- Cancelled 4-6 weeks before trip start date: 50% refund of full payment. If you recommitted to an early booking or did not book within the last 48 hours, your deposit will be forfeited. Otherwise, the deposit is released to be used for a future booking.
- Cancelled less than 4 weeks before trip start date: No refund and the deposit is forfeited
Unplugged Payment & Cancellation Policy - Effective Jan. 1, 2023
These policies are effective for all trips happening in 2023.
Payment:
- Booking requests will receive a link to finalize your booking to pay the full trip price payment
- Bookings are secured with a deposit until the receipt of full payment
- The final full payment is due 12 weeks prior to the trip starting. (Note: this means you’ll have from the time of booking until 12 weeks out to submit the full trip payment)
- If your full payment is not received 12 weeks before the trip start date, your deposit will be forfeited and spot will be given to the next person on the waitlist
- Bookings made less than 12 weeks before the trip start date will pay the full trip price at booking
Cancellations:
Once the full trip payment is paid, the following cancellation policy applies:
- You have a 48-hour grace period to cancel a trip booking and not forfeit your deposit. If a booking is cancelled within 48 hours, the deposit will be released for a future trip.
- Cancelled 10+ weeks before trip start date: 100% refund of full payment. If you recommitted to an early booking or did not book within the last 48 hours, your deposit will be forfeited. Otherwise, the deposit is released to be used for a future booking.
- Cancelled 8-10 weeks before trip start date: 50% refund of full payment. If you recommitted to an early booking or did not book within the last 48 hours, your deposit will be forfeited. Otherwise, the deposit is released to be used for a future booking.
- Cancelled less than 8 weeks before trip start date: No refund. If you recommitted to an early booking or did not book within the last 48 hours, your deposit will be forfeited. Otherwise, the deposit is released to be used for a future booking.
Ensuite Room Bookings
If you've booked a private room, you can upgrade to an ensuite private bathroom for an additional fee for some Chapters. Find all room upgrade options in each Chapter's booking form!
Gap Weeks Between Consecutive Chapters
For back-to-back Chapters in the same city, there may be an opportunity to stay at the Chapter accommodations for the gap week between the consecutive Chapters if you've completed at least 1 Chapter before. For example, you could stay 1 week after the 1st Chapter ends or arrive 1 week early before 2nd Chapter starts.
After booking either Chapter, please get in touch with the team at hello@wifitribe.co to inquire about gap week availabilities and prices. Gap week stays are prorated based off the price you paid for the Chapter according to your membership level (Member, Nomad, Citizen, or Veteran).
If you have not booked a Chapter that offers gap week accommodations, we do not offer the option to join us solely for the gap week.
New Member Experience Guarantee
New members have the opportunity to purchase the 3, 5 or 7 Chapter bundled deposits to unlock lower Chapter prices immediately. After attending their first Chapter, there's an option to downgrade your savings level by returning the remaining, unused bundled deposits. In this case, we’ll retroactively adjust the price of the completed Chapter to the Member price. Then we’ll refund the remaining balance of unused deposits less the difference in Chapter prices. New members have up to two weeks after attending their first Chapter to downgrade.
This means new members can purchase a deposits in bulk without the risk of losing money if they later decide paying as you go better fits their travel lifestyle.
For example, you purchase a 5 bundled deposits at $1,500 ($300 per deposit), use one $300 Chapter deposit to book a Chapter in Medellin, and attend the Chapter at the Citizen price of $1,100. After two weeks, you’ve decided to downgrade. In this case, we’ll adjust the Medellin Chapter to the Member price of $1,400 and refund you $900 ($1,500 - one $300 deposit - $300 difference in Chapter prices).
Member Savings FAQs
What are Member savings?
Our savings are designed to help new members access lower overall Chapter costs and make long-term travel with the Tribe more sustainable. They are based on two main things:
1. Chapter Savings (see image)
Our Tribe has four membership circles: Member, Nomad, Citizen and Veteran. You'll start as a Member and become a Nomad, Citizen and Veteran as you join more Chapters one by one. And with each new circle, you unlock higher savings on all your future Chapters.
2. Deposit Bundles
You can pre-purchase a bundle 3, 5 or 7 Chapter deposits, which gives you access to Nomad, Citizen and Veteran Chapter savings instantly - even for your very 1st Chapter as a new member!

You can read more about member savings here.
How can I save on Chapters by bundling deposits?
You can use deposit bundles to fast-track your access to the same pricing as Tribers who have ticked off 3 or even 7 chapters. Here’s how:
By bundling your deposits together you can jump straight to Nomad, Citizen, and Veteran circle prices right away.
Each time you book a spot on a Chapter, you'll need to put down $300 as a deposit. BUT when you purchase a bundle of 3, 5 or 7 deposits ahead of time, you instantly access the lowered prices that seasoned Tribers get.
The great thing is, deposits don't expire if you have an active membership, so it's OK to dream big and take advantage of the savings.

Plus, with our experience guarantee for new members, if you’re new to the Tribe you can downgrade your deposit bundle anytime up to two weeks after attending your 1st Chapter.
What is the benefit of a bundling deposits over joining Chapters one at a time?
If you plan to travel a lot with WiFi Tribe, purchasing a bundle of deposits will unlock lower Chapter prices quicker compared to joining Chapters one by one.
It gives you instant access the same pricing as seasoned members, including for your very first Chapter (saving $200 - $600, depending on which bundle you choose).
Bundling 5 deposits for example, can save you between of $1,500 and up to $2,500 over paying as you go. That's a free Chapter!
When do I pay for Chapter deposits and for a Chapter?
When buying a 3, 5 or 7 bundle of Chapter deposits, the payment is due in full at the time of purchase:
- Bundle of 3 x $300 deposits = $900
- Bundle of 5 x $300 deposits = $1,500
- Bundle of 7 x $300 deposits = $2,100
When booking a Chapter, payment is due 8 weeks before the Chapter’s start date.
What happens if I buy a bundle of Chapter deposits, but I can't join a Chapter right away?
That’s not a problem! As long as you have an active membership, all Chapter deposits will remain valid and can be used at any time. If you decide not to renew your annual membership, all unused deposits will be forfeited at that time.
Do I need to book all of my Chapters immediately after purchasing a bundle of Chapter deposits?
No, you don’t need to decide which Chapters you want to book after purchasing a bundle of deposits. When Chapters are announced and you see one that interests you, you can book the Chapter and we’ll apply 1 deposit from your bundle to hold your spot.
If you’re joining Chapters one at a time, you’ll submit the Chapter’s booking form and pay for a $300 deposit to hold your spot.
Are the Chapter deposits refundable?
Chapter deposits are non-refundable and non-transferable. However, you'll always have 48 hours to cancel after booking (like a 24h flight cancellation policy) and get your deposit back for a future trip.
You also get one free cancellation per year of membership – meaning you'll get your deposit back as long as you let us know before the 8-week mark.
It's best to have a read of our latest Payment, Refund & Cancellation Policy for the nitty gritty details.
How are Member Savings different from the annual membership?
The annual membership gives you access to the WiFi Tribe community, which includes access to traveling with us. Member savings allow you to unlock better prices for your Chapters (once you are a member).
Booking a Chapter FAQs
Do I need to pay the full Chapter payment upfront?
No, the full payment to book a Chapter is due 8 weeks before the Chapter’s start date. No Chapter payments are due when purchasing a bundle of deposits or when booking early.
You’ll be invoiced for full payment only after receiving a booking confirmation email from Tribe Support.
Can I change between shared and private rooms when booking a Chapter?
Yes. We don’t lock anyone in to a shared or private room plan, so you can always choose what type of room you want at the time of booking each Chapter.
What's included in a Chapter booking?
A Chapter will always include:
- Accommodation
- Water, electric, and any other bills
- Basic cleaning
- WiFi
- Internet backups
- Space to work within your accommodation
- Awesome tribe of people!
Occasionally, like in our Bolivia Chapters, there may also be the optional add-on of having chef cooked meals for an additional fee.
What's not included in my Chapter booking?
Members are responsible for their own flights, food, and any activities they’d like to take part in while on Chapter.
We organize lots of trips and activities together as a group. But everyone has the freedom to choose what they would like to be part of and to shape their own experience.
How far in advance can I book a Chapter?
Early bookings are open as soon as a location is added to the calendar, usually months before we’re due to arrive. See this post for more information about early bookings.
Can I book a Chapter last minute?
Occasionally, there’s a last-minute spot available due to travel cancellations, so don’t hesitate to ask!
If you book last-minute on to a chapter that’s already started, it’s still possible to join, and we’ll prorate the days. Please note: standard prorating is only possible for last-minute bookings.
Can I join for half of a Chapter?
Yes, it's possible but keep these details in mind:
- Members can join the starting weeks of the Chapter to have the best experience possible. For example, on a 4-week Chapter, you could join for the first 2 weeks rather than the last 2.
- We accept partial Chapter bookings only 2 weeks before the Chapter's start date and only if there are available spots.
- The Chapter price will be prorated based on the length of the stay.
Can I book the gap week between two consecutive Chapters in the same location?
For back-to-back Chapters in the same city, there may be an opportunity to stay at the Chapter accommodations for the gap week between the consecutive Chapters if you've completed at least 1 Chapter before. For example, you could stay 1 week after the 1st Chapter ends or arrive 1 week early before 2nd Chapter starts.
After booking either Chapter, please get in touch with the team at hello@wifitribe.co to inquire about gap week availabilities and prices. Gap week stays are prorated based off the price you paid for the Chapter according to your membership level (Member, Nomad, Citizen, or Veteran).
If you have not booked a Chapter that offers gap week accommodations, we do not offer the option to join us solely for the gap week.
Do I have to stay at the Chapter accommodations during the gap week between two consecutive Chapters?
No, members also get creative with gap weeks between two Chapters!
If you’re attending two consecutive Chapters in the same location, we recommend having an idea of what you’d like to do during the gap week. But don’t book anything just yet! Wait until you meet other members on the Chapter as we’ve found the bigger trips are often organized on the ground.
Some travel to other parts of the country and then return to complete the 2nd Chapter. Others plan bigger trips during the gap week like exploring the Galapagos Islands, sailing to the British Virgin Islands, and doing a yacht week with other members.
Where can I find the latest Chapters, dates, and locations?
Find all of the latest information for each Chapter on our Chapter Calendar.
How does the waitlist work if a Chapter is full?
If you request to book a Chapter but it’s full, we will put your name on the waitlist. If we receive a cancellation and you are next in line, we will notify you by email to let you know the spot has opened up! If you confirm you would like to join, we will apply a deposit from your deposit bundle (if you have one) and send over the final payment link which is due 8 weeks prior to the Chapter starting.
Note: Once we reach the 6-week mark before the Chapter, it is unlikely we will have cancellations.
Can Chapter dates and locations change?
Yes, but rarely.
Occasionally, we may have to cancel Chapters. In most cases, this will be due to political or natural disaster situations that make it dangerous to travel to that destination. In the case that we have to cancel a Chapter that has already been booked, we will fully refund the booking.
Can I attend a Chapter with my partner?
Of course! If your partner also works remotely and is a great fit for the Tribe, you'll both need to apply, interview, and be accepted to join us!
Once you are, and have each paid your annual membership fee, you will be able to book your Chapters. Couple bookings are priced as 2 shared bookings and you'll share a private room.
When available, we place couples in an ensuite room with a private bathroom. Keep in mind that not every chapter has ensuite rooms available.
Does WiFi Tribe help with visas?
While we do our best to assist our members with the visa process, it’s the member’s responsibility to research visa requirements based on where they’d like to travel. We’re happy to provide guidance and even a sponsor letter if needed though, so no member is left without support during a visa process.
Accommodations & Life on Chapter FAQs
Who from WiFi Tribe stays with the group while on Chapter?
We have an amazing team of Chapter Hosts who stay with the group while on Chapter. They’re members too and are there to resolve any issues with our accommodations or WiFi.
The Chapter Hosts are there to make sure our Chapters run smoothly, but they aren’t concierges or travel agents.
What types of accommodations will we be staying in?
Our accommodation types vary by Chapter - it's all part of the adventure! From villas in Bali to apartments in the heart of Medellin, our priority is to create a community space in the heart of our location, with good WiFi, comfortable rooms and living areas, and space for coworking.
How many people stay in a shared room?
For the vast majority of chapters, shared rooms house two members of the same gender.
On occasion, we will have shared rooms for 3 members of the same gender. You will always know if this is an option for your chapter, and we may offer a discount for this type of room. However, you will normally be sharing with just one other member.
How many people will I share a bathroom with?
While this varies by location, we generally have a 2-4 member per bathroom ratio for the houses and apartments. For many Chapters, you will have the option to upgrade to an ensuite bathroom for additional privacy.
Can I book an ensuite room (a private room with a private bathroom)?
Yes, for many Chapters we will have ensuite private rooms available with their own bathroom for an additional fee.
Where do people work from while on a Chapter?
Depending on the layout of our accommodation, multiple workspaces will often be set up.
For example, during our time in Ecuador, we had workspaces in our courtyard, kitchen, and rooftop terrace. Of course, some of us also love to work from cafés, restaurants, local libraries and hotel lobbies as a way to really get to know the city we're living in.
How much should I budget for while on a Chapter?
It depends. Think about your spending habits and the general cost of living in that country. If you’re looking to budget, you might spend as little as $800 for a month. People who decide to do several weekend trips and taste their way through lots of nice restaurants can spend twice that amount.
Of course, none of the activities or weekend trips that the group organizes are mandatory, so you can control the budget as suits you. The group is conscious and considerate of the fact that there are different budgets.
How does the group plan activities and trips while on a Chapter?
The group activities and trips while on a Chapter are driven by the community that’s there.
When we all arrive on a Chapter, the community spends time getting to know one another, and sharing our interests. We then start exploring local activities, locations, and areas of interest to find out what most people want to check out! The group discusses these areas of interest, as well as budgets, time constraints, and other factors, to decide when, where, and how they’ll visit a location or take part in an activity.
You'll have a designated Slack for your Chapter, with pre-organized channels to help your group organize plans, communication, and chit-chat while on Chapter!
Again, no activities or trips are mandatory and everything is organized by the community. You can fully choose your own adventure and activities while on Chapter.
How much luggage should I bring with me?
This really depends on what items you like to travel with, if you’re traveling before or after the Chapter, and which climates you’ll visit.
Can I have a guest come stay with me?
It may not always be possible to have overnight visitors on Chapters or Colives. It depends on the destination, our accommodations, preferences of your housemates, and the discretion of the Chapter Host. If it's possible to host guests, please keep these details in mind:
- If you are staying in a private room, you can invite non-member visitors (must be 18+ years old) to stay in your room for up to 5 consecutive nights. Visitors aren't allowed to stay on couches in the common areas or in shared rooms.
- Visitors can join shared group activities like group meals, coworking sessions, and day trips. Visitors aren't able to join weekend trips as these are the primarily for members on Chapter to bond and connect.
- Visitors are an extension of you. If any visitor behaves inappropriately or not in accordance with our values, community guidelines, code of conduct, general policies, or makes other members uncomfortable in any way, we may ask them to leave and deny them access to group activities.
- Your visitor must always be accompanied by you when on premises or around the group.
- You are fully responsible for your visitor and liable should there be any damage to the property or any members’ belongings. WiFi Tribe assumes no responsibility or liability for your visitor.
How to invite a guest to a Chapter or Colive:
- For overnight stays, please let the Host know that you would like to invite a visitor at least 48h before their arrival. For Colives, please let your housemates know 48h before.
- The Host will confirm if it’s possible and may communicate any Chapter-specific requirements
- Please then check with everyone in your house if they're ok with a visitor over. This is both out of courtesy and so that everyone knows to expect a visitor and feels safe.
- If your visitor is staying overnight, send the Host a Covid vaccine certificate or Covid test if required by WiFi Tribe’s current Covid policy
- Introduce your visitor to your housemates and/or the Chapter, so your friend doesn’t feel like a stranger!
What is a Make It Happen Chapter?
We wrote a blog post explaining our Make It Happen Chapters, which are a way to bring new, exciting Chapters to the Tribe based on your votes! You can read all about it here in our blog post!
I've been accepted as a new member and will be in the same location as an upcoming Chapter. Can I drop by to check it out?
We’d love for you to come say hi to see what life on a Chapter looks like and meet some members from the community. If you want to meet up with us to check things out, please contact hello@wifitribe.co and we'll put you in touch with the Chapter Host on the ground to connect with you.
Note: We do ask you to officially join the Chapter in order to take part in all the activities, trips, dinners, skillshares, and all-around awesomeness that's going down!
Payments & Cancellation Policies FAQs
When is the full Chapter payment due?
Your full Chapter payment is due 8 weeks in advance of the Chapter’s start date.
When you decide to book a Chapter, including early bookings, we’ll apply a deposit from your deposit bundle or ask you to pay $300 to secure your spot.
Once the Chapter’s final prices are posted (and you have recommitted to an early booking, if applicable), we will then send you a final payment link to complete the full balance. You can complete this payment anytime between the time of booking, and 8 weeks prior to the Chapter’s start date.
Can I cancel a Chapter after I've booked? What is your refund policy?
These policies are effective for all trips happening in 2023
Once the full trip payment is paid, the following cancellation policy applies:
- Cancelled 6+ weeks before trip start date: 100% refund of full payment. If you recommitted to an early booking or did not book within the last 48 hours, your deposit will be forfeited. Otherwise, the deposit is released to be used for a future booking.
- Cancelled 4-6 weeks before trip start date: 50% refund of full payment. If you recommitted to an early booking or did not book within the last 48 hours, your deposit will be forfeited. Otherwise, the deposit is released to be used for a future booking.
- Cancelled less than 4 weeks before trip start date: No refund and the deposit is forfeited
Can I put two deposits towards the payment of a Chapter?
No. Deposits are only used towards reserving your spot on a Chapter.
Are there any extra fees I should expect?
No, your Chapter payment covers the full cost of your accommodations while on Chapter.
The only additional payment you may have is the option to pay for an upgrade for an ensuite room with a private bathroom if you choose.
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